Customer Success Manager (B2B Product Support)

This role is at innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at www.vdocipher.com. Already in revenues , profitable with 3000+ business customers across 30+ countries. There is an existing experienced sales and support team, we are expanding it. 

Salary range - 10 to 16 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset.

* B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration). 

* Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. Troubleshoot product issues through tutorials and guides. 

* Explain Pricing to customers.

* Conversation over tickets, emals , chat, call, online calls with customers. 

* Create short tutorials for product integration and issue solutions.

* English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role.

* Do zoom webinars/video calls to demo product to customers on regular basis. 

* Prior experience in support/selling/business development is a bonus.

* Understanding of algorithms, coding is a bonus. 

Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home.

Hiring process:

1. CV screening

2. Short phone call

3. Video interview

4. Aptitude Test

5. Results