Customer Success Manager

Adobe

7 - 12 years

18 - 20 Lacs

Bengaluru

Posted:9 months ago| Platform:

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Skills Required

Technology consulting Cloud Strategic planning Customer experience Digital marketing Adobe Customer engagement Operations Monitoring Executive Advisor

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver an exceptional customer experience through proactive engagement, applying the right internal resources, and optimally using our Customer success engagement model to meet customer business goals.
Act as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners and operational resources.
Monitor customer engagement outcomes relevant to defined success metrics.
Ensure customers employ best practices for achieving maximum value.
Triage risk and create mitigation plans across customers, managing expectations both internally
Drive adoption of Adobe Experience Cloud solutions, using data to provide insights and progress from baseline through, and up, the maturity curve
Actively identify common customer challenges and suggest better solutions.
Serve as the voice of your customers internally at Adobe, sharing process improvements and asks with the internal ecosystem.
Act as a customer s trusted advisor and partner.
Test playbooks and customer success program ideas and monitor results based on defined customer metrics.
Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach

What You Need to Succeed

Bachelor s Degree and/or relevant work experience.
7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience
Passion for partnering with customers to drive success and measurable outcomes.
Creative problem solving and the ability to analyze data to spot customer risk.
Highly motivated and proactive, with a passion for developing new skills and expertise
Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities.
Effective member of a team and ability to collaborate across Adobe ecosystem
Exceptional organizational, presentation, and communication skills, both verbal and written.
Demonstrate passion for creative problem solving

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