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Customer Success Management Specialist

Customer Success Management Specialist

Accenture

7 - 11 years

5 - 9 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

information technology microsoft azure sales technical consulting technical architecture architectural design design and implementation service operations business development customer insight customer development marketing solution design

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Digital Inside Sales - Inside Sales

Designation: Customer Success Management Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 Years

What would you do? This is a Cloud Solution Architect role as a part of Customer Success team. Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies. Leverage best practices to guide customer strategy and future growth by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers, or mitigation strategies.

What are we looking for?

3-5+ years experience in technical architect, technical consulting, design and implementation, and/or technical salesoOR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical salesoOR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical salesoOR equivalent experience with cloud-based solution designs, migrations and management

Roles and Responsibilities:

Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.

Leverage best practices to guide customer strategy and future growth by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers, or mitigation strategies.

Conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drive, retain, and optimize customer consumption

Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies

Run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.

Collaborate and orchestrate with other Cloud Solution Architects and stakeholders, including FastTrack, Solution Assessments, etc., in developing cloud solutions on Azure.
Qualification Any Graduation

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Customer Success Management Specialist