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service escalation

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On-site

Job Type

Full Time

Job Description

We have an opportunity with a leading conglomerate company based out of Mumbai for the role of Customer Success Lead. Experience: 12-18 years Roles and responsibilities: Lead, mentor, and guide a team of Customer Success Managers to ensure alignment with organizational goals. The role is critical for building strong partnerships with business stakeholders, driving alignment between business needs and service delivery solutions, and ensuring the delivery of value-added services. Act as a trusted advisor and first point of escalation for the customer. Build and nurture strong relationships with senior and mid-level business stakeholders across the organization. Show more Show less

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