Customer Success Executive

Customer Support Executive – Supply6 Location: [Specify Location or Remote] Job Type: Full-Time Experience: [Entry-Level/1-2 Years Preferred] About Supply6: Supply6 is a fast-growing nutrition brand dedicated to providing high-quality, convenient, and nutritious solutions. We prioritize customer satisfaction and aim to provide a seamless shopping experience through exceptional support and service. Job Responsibilities: • Handle customer inquiries via calls, emails, and chat regarding orders, products, and services. • Assist customers with order tracking, refunds, exchanges, and complaints. • Provide product information and guidance, including usage instructions and benefits. • Address issues related to payments, shipping, and product availability. • Maintain a professional and empathetic approach while resolving customer concerns. • Encourage prepaid orders and repeat purchases by offering discounts and promotional offers. • Coordinate with internal teams to resolve order or delivery-related concerns. • Maintain records of customer interactions and feedback for process improvements. Requirements: • Strong communication skills in English and [local language, if applicable]. • Experience in customer service, preferably in e-commerce or nutrition/health industry. • Ability to handle multiple queries efficiently and professionally. • Problem-solving skills and a customer-first mindset. • Basic knowledge of CRM software and order management systems is a plus. Benefits: • Competitive salary and incentives. • Growth opportunities in a fast-growing brand. • Employee discounts on Supply6 products. • A dynamic and customer-focused work environment. If you are passionate about helping customers and want to be part of a growing brand, apply now!

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi,English,Kannada (Preferred)

Work Location: In person

Application Deadline: 15/09/2025
Expected Start Date: 15/09/2025