Customer Success Executive (B2B SAAS)

Roles and Responsibilities:

• Help and guide customers in starting their journey on our product.
• To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Ensures all customers are successfully using the product or service they’ve purchased from the company.
• Need to be the first face for the customers and should be available to answer any in-bound questions and provide support.
• Creating Excel reports showing client status as on date.
• Sharing usage reports and other statistics with clients.
• Updating client party data in the software for service modules.
• Assisting in creating PowerPoint presentations (training will be provided).
• Updating CRM and handling a few other assigned tasks.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• How many years of experience do you have in customer service?
• Rate your English communication (1-Poor, 2-Average, 3-Good, 4-Very good, 5- Excellent).
• What is your current CTC?
• What is your expected CTC?
• How soon can you join us?
• What is your current location?
• Are you willing to travel till Andheri (Sakinaka)?

Work Location: In person