Customer Success Engineer II

Rubrik

3 - 8 years

14 - 16 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

computer science vmware networking linux data management data security customer support data integrity operations technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem.
Independently diagnose and resolve problems within our sphere of the customer environment
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices
Research, troubleshoot and resolve escalated customer issues
Provide prompt and accurate feedback to customers
Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy
Ensure proper recording and closure of all issues
Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams
Contribute technical content to Rubrik s leading Deployment Guides, Knowledge Base, FAQ s etc..
Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer s satisfaction.
Produce written designs and documentation regarding proposed or actual cloud deployments

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