Customer Success Consultant

As a member of the MTAP team, you will be part of a passionate group dedicated to creating innovative solutions that positively impact people's lives. Our team consists of talented and driven individuals committed to delivering exceptional products and services to our customers. At MTAP, we prioritize diversity and inclusion, providing a workplace where everyone can thrive. We offer competitive salaries, excellent benefits, and ample opportunities for professional growth and development. Our dedication to work-life balance encourages team members to prioritize personal time with their families. If you are interested in joining our team, we invite you to submit your resume for consideration. Please contact us at +91-80-46808888 or via email at recruitment@mtap.in. Responsibilities: - Implement and support the Safetrax tool for large corporates and fleet partners. - Act as the main point of contact for client queries and ensure client satisfaction. - Serve as a liaison between clients, sales teams, and other functional groups. - Manage Account Management activities and provide support to clients. - Develop long-term and short-term growth strategies for assigned accounts. - Collaborate in internal planning to schedule projects and allocate resources effectively. - Demonstrate a consulting mindset by offering solutions and enhancing client service through automation. - Communicate Safetrax's value proposition to potential and existing customers and negotiate deals. - Understand client needs and address them within defined timelines. Requirements: - Bachelor's degree with prior experience in Account/Service Management. - Background in Information Technology. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office tools such as Excel and PowerPoint. - Strong ability to learn new technologies and processes for customer-facing environments. - Familiarity with technical risks and supportability considerations. - Effective decision-making and problem-solving skills. - Innovative thinking to drive new best practices. - Relationship management skills to nurture client accounts. Location: Bengaluru Experience: 3-4 years Number of Positions: 2 To apply, please share your resume at careers@mtap.in.,