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Customer Success ( BA - QA ) Specialist

Customer Success ( BA - QA ) Specialist

Dreamsol Telesolutions

2 - 7 years

4 - 9 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

QA SAN French Manager Quality Assurance data security Business analysis Project management Process improvement Customer service

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Job Type

Full Time

Job Description

We are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards. Key Skills: Strong analytical skills for requirement analysis and documentation Expertise in quality assurance processes and testing methodologies Knowledge of data protection regulations (e.g., GDPR, HIPAA) Excellent customer service skills and ability to handle helpdesk support Experience with UAT processes and user feedback collection Proficient in project management and process improvement methodologies Preferred Qualifications: Bachelor s degree in Computer Science, IT, or a related field (or equivalent experience) Proven track record in a Customer Success, Business Analysis, or QA role Strong communication skills and ability to work collaboratively in a team

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