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Customer Success Associate

Customer Success Associate

Xeno

1 - 2 years

2 - 4 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

Retail Interpersonal skills Excel Marketing campaigns E-commerce Troubleshooting CRM SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Xeno:

Xeno is a cutting edge CRM company that helps businesses build personalized customer experiences, drive engagement, and achieve their goals. We re seeking a Customer Success Associate to join our dynamic team with a solution-driven approach. He/She will be the bridge between our clients and internal teams, ensuring campaigns are executed smoothly and clients are armed with the right insights to grow faster.

What Youll Do

Assist in
executing and tracking marketing campaigns
for top brands
Pull and interpret campaign performance data (Excel/GSheets proficiency a must)
Support in preparing reports, client presentations & monthly reviews
Communicate regularly with brand teams to understand their needs and drive outcomes
Brainstorm campaign ideas aligned with retail calendars and customer segments
Think on your feet, troubleshoot issues, and ensure timely delivery across touchpoints

What We re Looking For

1 2 years of experience in client-facing roles (Customer Success, Marketing, or Brand teams preferred)
Street-smart, hungry to learn, and thrives in fast-paced environments
Strong communication and interpersonal skills you ll speak to brands regularly
Solid logic and problem-solving abilities
Excel skills are a must; bonus points for any experience with CRM/SQL
Marketing understanding particularly for
retail, e-commerce or D2C brands
Based in Mumbai or willing to relocate

Why Join Us?

High ownership role with visibility and impact
Work closely with founders and leadership
Fast-paced, high-growth startup environment
Open culture, flat hierarchy, and sharp teammates

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Customer Success Associate