Customer Success Associate

Join Transcom’s Insurance Voice Process Team

Position: Advisor – Life, Health & Motor Insurance (Voice Process) Location: Kharadi, Pune, Maharashtra Shift: Rotational (Female candidates’ last logout by 8:00 PM) Work Mode: On-site (Work from Office) Employment Type: Full-Time

About Transcom

Transcom is a global leader in customer experience and support solutions. With a legacy of trust and innovation, we’re expanding our footprint in the insurance sector and inviting passionate individuals to be part of our growing voice process team.

Role Summary

As an Insurance Advisor, you’ll engage with customers via voice calls, offering expert guidance on Life, Health, and Motor Insurance products. Your responsibilities will include:

Explaining insurance products clearly and confidently

Resolving customer queries with professionalism

Driving customer satisfaction and sales outcomes

Who Should Apply?

We welcome candidates who meet the following criteria:

✅ Graduate degree (mandatory)

✅ Fluent in English and Hindi

✅ Freshers with excellent communication skills are encouraged to apply

✅ Prior experience in insurance sales is a strong advantage

✅ Comfortable with rotational shifts

✅ Strong interpersonal and customer service skills

✅ Willing to work on-site from our Pune office

Compensation & Perks

Category Monthly CTC

Freshers Up to ₹25,000

Experienced Up to ₹40,000

Additional Benefits:

Tailored training programs

Transparent career growth paths

Performance-based incentives

Supportive and collaborative work culture

How to Apply

Send your CV via WhatsApp to: Bhagyashree – HR +91 83088 08566 Apply Online

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Office Address

Transcom India Pvt. Ltd. Office No. 1501 & 1508, Nyati Enthral Sr. No. 12/1A, Mundhwa–Kharadi Bypass Kharadi South Main Road, Pune – 411014

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹480,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Expected Start Date: 11/11/2025