Customer Success Associate - Technical Support (Field work)

Twin Health

1 - 2 years

3 - 4 Lacs

hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

technical support associate video conferencing issue resolution customer service sensors troubleshooting remote support technical support business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Guidance & Support:
Assist patients in fixing CGM patches, pairing sensors, and setting up devices.
Troubleshooting:
Identify and resolve technical issues, escalating complex cases when necessary.
Member Education:
Provide basic troubleshooting tips and best practices for device maintenance.
Documentation:
Maintain patient interaction records and necessary documentation.
Customer Satisfaction:
Deliver empathetic and efficient support to enhance the user experience.
ADHOC Tasks:
Support business operations, including events, lead generation, and inventory management.

Skills & Requirements:

Education:
B.Sc. / Diploma in Computer Science or a relevant technical degree.
Experience:
Minimum 1 year in customer technical support.
Technical Proficiency:
Prior experience in customer service or a technical support role.
Communication Skills:
Ability to convey complex technical information clearly and effectively.
Problem-Solving:
Strong analytical skills with a patient-centric approach to troubleshooting and issue resolution.
Virtual Communication Tools:
Proficiency in using video conferencing platforms, messaging apps, and remote support tools.
Work Approach:
Ability to work independently and collaboratively in both virtual and physical environments, demonstrating reliability and professionalism.

More Jobs at Twin Health

Health Coach

Bengaluru, Karnataka

5 - 5 yrs

Salary: Not disclosed

Health Coach

Bengaluru

5 - 10 yrs

INR 8 - 13 Lacs

Recruiter-Chennai

Chennai

1 - 3 yrs

INR 2 - 5 Lacs

Sales Manager- Inside sales

Chennai

5.0 - 5.0 yrs

Salary: Not disclosed

Performance Marketing Lead

Chennai

5.0 - 8.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.