Customer Success Associate - Technical Support (Field work)

As part of the Operations team at Twin Health in Hyderabad, your role will involve providing guidance and support to patients in fixing CGM patches, pairing sensors, and setting up devices. You will be responsible for troubleshooting technical issues, escalating complex cases when necessary, and educating members on basic troubleshooting tips and best practices for device maintenance. It will also be your duty to maintain patient interaction records and necessary documentation, ensuring customer satisfaction by delivering empathetic and efficient support to enhance the user experience. Additionally, you may be required to support business operations, including events, lead generation, and inventory management as part of your ADHOC tasks. Qualifications required for this role include a B.Sc. / Diploma in Computer Science or a relevant technical degree. You should have a minimum of 1 year of experience in customer technical support and prior experience in customer service or a technical support role. Excellent communication skills are essential, with the ability to convey complex technical information clearly and effectively. You should possess strong analytical skills with a patient-centric approach to troubleshooting and issue resolution. Proficiency in using video conferencing platforms, messaging apps, and remote support tools is required. You should be able to work independently and collaboratively in both virtual and physical environments, demonstrating reliability and professionalism. Twin Health is a rapidly growing company that is recognized for its innovation and culture. With significant funding and a focus on improving metabolic health, joining Twin Health means being part of a team that is dedicated to making a meaningful impact in the world of digital health. In this role, you will play a crucial part in reinventing the standard of care in metabolic health.,