Customer Success Associate - Pre Sales

Job Description

Job Title: Customer Care Executive Responsibilities: Handling Customer complaints & grievances. Resolving customer’s query via emails and phone calls. Keeping track of the orders and arranging required styles on request. Resolving queries on social media on posts and direct messages. Forwarding queries to concerned Team. Upselling on the desired products Required Experience/Skills/Education : A bachelor’s degree in Administration or related field. A minimum of 3 years' experience (fashion ecom based preferred) Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques Timings : We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times. 1st Shift 10:00:00 AM 6:30:00 PM 2nd Shift 6:00:00 PM 2:30:00 AM 3rd Shift 2:00:00 AM 10:30:00 AM Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Experience: total work: 2 years (Required) Work Location: In person