Customer Success Associate, India

As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with internal teams like CSMs, Support, Product, Marketing, and Sales to route customers to the right resources and ensure timely follow-up. - Tracking and reporting on the effectiveness of scaled engagement through metrics like open rates, webinar attendance, adoption trends, and retention metrics. - Contributing to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications required for this role: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. If you have experience with Salesforce, Gainsight, or other Customer Success Platforms, or if you have experience running campaigns, webinars, or other digital engagement initiatives, it will be considered an advantage. As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with internal teams like CSMs, Support, Product, Marketing, and Sales to route customers to the right resources and ensure timely follow-up. - Tracking and reporting on the effectiveness of scaled engagement through metrics like open rates, webinar attendance, adoption trends, and retention metrics. - Contributing to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications required for this role: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. If you have experience with Salesforce, Gainsight, or other Customer Success Platforms, or if you have experience running campaigns, webinars, or other digital engagement initiatives, it will be considered an advantage.