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Customer Success Associate at An IT Service Company

Customer Success Associate at An IT Service Company

Talentzo

1 - 2 years

6 - 9 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

customer service customer relationship customer interaction

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities

Understand customer needs and deliver an excellent customer experience.
Maintain strong customer engagement with focus on satisfaction and loyalty.
Conduct adoption and usage reviews; suggest solutions to customer challenges.
Identify opportunities for product improvements and collaborate with product team.
Partner with sales for upselling, renewals, and increasing revenue per customer.

Preferred candidate profile

Fluency in English with strong written and verbal communication skills.
Strong analytical and problem-solving abilities.
Self-motivated, proactive, and a strong team player.
(Bonus) Prior experience in a customer-facing or customer success role.
(Bonus) Product knowledge or aptitude.

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