Customer Success Advocate

Role Overview: Are you looking to contribute to a high-energy, dynamic, and fast-paced organization Interested in being part of a team that builds a fun, people-centric culture and brand Litmos, a leader in eLearning solutions since 2007, is seeking a Customer Success Advocate to ensure success and satisfaction for existing customers. Your role will involve serving as a trusted advisor, driving platform usage, managing renewals, and identifying growth opportunities. Key Responsibilities: - Execute and monitor customer health and adoption for a portfolio of customers throughout their lifecycle. - Coordinate customer onboarding activities and track progress and results. - Track, triage, and communicate customer issues to internal stakeholders. - Ensure retention of existing clients and drive growth by identifying expansion opportunities. - Facilitate the renewal process for accounts in your portfolio. Qualifications Required: - At least 1 year of work experience. - Experience in account management or sales. - Excellent communication and presentation skills. - Strong training and facilitation skills. - High customer empathy and personable nature. - Analytical, creative, and detail-oriented. - Ability to work under pressure with minimal supervision. - Fast learner and adaptable to changes. Additional Company Details: Litmos develops eLearning solutions for top-performing companies, with a focus on creating, curating, and connecting learning to employees, customers, and partners. The company has a worldwide presence, serving more than 30 million people in 150 countries and across 35 languages. Litmos is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Apply now and join our team! Role Overview: Are you looking to contribute to a high-energy, dynamic, and fast-paced organization Interested in being part of a team that builds a fun, people-centric culture and brand Litmos, a leader in eLearning solutions since 2007, is seeking a Customer Success Advocate to ensure success and satisfaction for existing customers. Your role will involve serving as a trusted advisor, driving platform usage, managing renewals, and identifying growth opportunities. Key Responsibilities: - Execute and monitor customer health and adoption for a portfolio of customers throughout their lifecycle. - Coordinate customer onboarding activities and track progress and results. - Track, triage, and communicate customer issues to internal stakeholders. - Ensure retention of existing clients and drive growth by identifying expansion opportunities. - Facilitate the renewal process for accounts in your portfolio. Qualifications Required: - At least 1 year of work experience. - Experience in account management or sales. - Excellent communication and presentation skills. - Strong training and facilitation skills. - High customer empathy and personable nature. - Analytical, creative, and detail-oriented. - Ability to work under pressure with minimal supervision. - Fast learner and adaptable to changes. Additional Company Details: Litmos develops eLearning solutions for top-performing companies, with a focus on creating, curating, and connecting learning to employees, customers, and partners. The company has a worldwide presence, serving more than 30 million people in 150 countries and across 35 languages. Litmos is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Apply now and join our team!