Customer Success Advisor, Mid Market Success

Overview

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us as a major player in the estimated $565 billion global meetings and events industry.

About The Role

We’re looking for Customer Success Advisors who are responsible for providing value and owning thesuccess of Cvent’s Event Cloud Customers. As an advisor, you will join our dynamic, close-knit ClientServices department and gain best-in-class customer service experience. This is a great opportunity tobuild a career at a company that’s transforming its industry. The ideal candidate should be customercentric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment.Customer Success Advisors serve as our customers’ primary point of contact while they are usingCvent’s software. In this role, you will be responsible for exercising Cvent and event industryknowledge to ensure our customers are able to realize the full benefits of the software. CustomerSuccess Advisors spend their day on scheduled calls to understand, align and reach customers’business goals by delivering maximum value.

In This Role, You Will

• Drive platform adoption and offer industry best practices to help customers effectively meet
  

said business goals

• Host personalized web-based presentations with customers to align with their needs, discuss
  

adoption, and identify areas of opportunity

• Understand customer’s risks and showcase recommendations, solutions and action plans to
  

mitigate

• Collaborate with the sales team to introduce new features and opportunities to customers
• Gather customer requirements for future releases of the product
  

Here's What You Need

• 2-3 years minimum of SaaS Customer Success experience
• Bachelor's degree with strong academic credentials
• Strong verbal and written communication and excellent presentation skills
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as
  

Salesforce.com and web collaboration tools

• Customer Centric and a consultative approach to managing customer relationships
• Must be articulate, organized, a quick learner, detail-oriented, agile and can multi-task in a
  

dynamic, fast-changing entrepreneurial environment