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Customer Success Account Manager | SaaS Sales |

3 - 8 years

3 - 6 Lacs

Remote India

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

Saas Sales SMB Customer Management Up-sell Cross-sell Lead Management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Customer Engagement:

    Build and maintain strong relationships with SMB customers across North America.

  • Sales Enablement:

    Identify and capitalize on up-sell and cross-sell opportunities in high-potential accounts.

  • Lead Management:

    Maximize Marketing Qualified Leads (MQLs) and manage the sales pipeline efficiently.

  • Market Research:

    Utilize LinkedIn, ZoomInfo, and other tools to identify potential account expansion opportunities.

  • Solution Collaboration:

    Work with internal experts to enhance customer experience with solutions like Adobe Sign, Stock, and Creative Cloud.

  • Customer Support:

    Assist customers with subscription challenges and provide value-driven guidance on Adobe solutions.

Eligibility Criteria:

  • Proven track record in managing a large set of SMB customers.
  • Experience in international sales, preferably in North America.
  • Strong verbal and written communication skills.
  • Bachelor's degree or equivalent.
  • Flexibility to work in US time zones.
  • Passion for technology and proactive, task-focused learning.

Exclusions:

  • Ed-tech experience, Lead generation, Onboarding, Renewals, Domestic Exposure.

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