Customer Solutions Engineer – Rubber Carbon Black

Experience - 2-4 years
Location - Kolkata

Job Summary:
We are looking for a Technical Services Engineer to support tire and non-tire rubber customers through technical engagement, new grade approvals, and customer satisfaction initiatives. The role involves close coordination with Marketing, R&D, Manufacturing, and external customers to ensure product performance, compliance, and continuous improvement.

Key Responsibilities:

• Coordinate approval of new rubber grades with customers and internal teams

• Engage with customers for technical discussions and issue resolution

• Review and implement customer carbon black specifications

• Prepare and manage Customer-Specific Requirement (CSR) matrices

• Support product stewardship and brand-building initiatives

• Coordinate improvement projects and grade modifications based on market needs

• Ensure timely resolution of customer complaints and CAPA implementation

Qualifications:

• Education: B.Tech / M.Sc in Chemical Engineering or Polymer Technology

• Postgraduate (Preferred): PGD-IRI in Rubber Technology

• Experience: Minimum 4 years in rubber / carbon black technical services

• Certifications: QMS certification preferred

Skills:

• Strong knowledge of rubber technology and carbon black applications

• Analytical and problem-solving skills

• Understanding of QMS and customer complaint handling

• Good communication and coordination skills