Customer Services Assistant Manager (Retail & Fashion Industry)

The Senior Assistant Manager/Dy. Manager for Customer Service will be responsible for managing service partners, enhancing customer satisfaction, maintaining customer relationships, overseeing distributor management, tele sales, and managing consumer experience. Your key responsibilities will include developing and executing customer service strategies to achieve excellence and improve service levels across all product categories. You will work closely with sales and distributors to ensure customer delight, enhance customer experience, and implement the latest technology for service digitalization. You will represent the voice of customers within the organization, ensure the efficient operation of the Service Center, and focus on market needs and competitor benchmarking. Your performance will be measured based on customer engagement, distributor satisfaction, process adherence, failure rate monitoring, cost-saving initiatives, TAT reduction, and revenue enhancement. To excel in this role, you must possess technical skills such as partner management, understanding consumer behavior, and customer relationship management. Conceptual skills like planning, time management, logical reasoning, and attention to detail are essential. Your attitude should reflect discipline, a commitment to continuous improvement, and a proactive approach to taking initiatives. This is a full-time position that requires a total of 10 years of experience in customer service, with at least 7 years as a team leader and in customer relationship management. Experience in the consumer goods industry is preferred. The work location is in person.,