Support Engineer-ASP.Net Azentio Software

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

Azentio Software, incorporated in 2020 in Singapore, is a leading provider of mission-critical, vertical-specific software products for customers in banking, financial services, and insurance sectors. With key products such as KASTLE, AMLOCK, iMal, PREMIA Astra, ORION, and MFUND Plus, Azentio serves over 800 customers in more than 60 countries. The company has a global team of over 2,300 employees across 12 countries and is wholly owned by Funds advised by Apax Partners. Azentio offers a comprehensive range of products that cater to the core operations and modern digital needs of the financial services industry. Their solutions span across insurance, retail and corporate lending, Islamic Banking, anti-money laundering, asset management, and ERP solutions for mid-market enterprises in the Middle East, Africa, Asia Pacific, and India. At Azentio, they believe in continuous growth and excellence in products, services, ideas, and people. They are currently looking for a Support Engineer-ASP.Net with 3 to 5 years of experience to join their team in Chennai. As a Support Engineer, your responsibilities will include providing technical support for applications, collaborating with cross-functional teams to troubleshoot and resolve technical issues related to .net, Asp.net, and Asp, developing strategies to enhance system reliability, maintaining documentation of support activities, and contributing to a collaborative work environment. The ideal candidate for this role will have a Bachelor's degree in Computer Science or a related field, 3 to 5 years of experience in a technical support role focusing on .net technologies, strong problem-solving skills, excellent communication abilities, a track record of driving results in a fast-paced environment, and the flexibility to handle changing priorities. Azentio aims to be the leading provider of BFSI and ERP software products in Asia Pacific, the Middle East, Africa, and the United States. Their core values include working as one team, collaborating without boundaries, winning together, maintaining integrity and accountability, prioritizing customer-centricity, fostering diversity and inclusion, innovating and excelling together, giving back to communities, and taking pride in their work. If you are passionate about technology, teamwork, and delivering exceptional customer service in the BFSI sector, Azentio Software could be the perfect place for you to grow and excel in your career. Join us in our journey of innovation, growth, and success.,

Posted 4 days ago

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Customer Services Assistant Manager Trident HRM Services Pvt Ltd

7.0 - 11.0 years

0 Lacs

karnataka

On-site

You will be responsible for managing service partners, ensuring customer satisfaction, maintaining customer relationships, overseeing distributor management, handling tele sales, and managing consumer experience. Your key responsibilities will include developing and executing customer service strategies, achieving customer delight, improving CSAT scores, monitoring failure rates, reducing TAT, enhancing revenue, and working closely with sales and distributors for effective customer experience management. You will represent the voice of customers within the organization, implement the latest technology for service digitalization, increase customer engagement by 20%, ensure distributor satisfaction, and oversee the efficient operation of the Service Center in compliance with company policies. Understanding market needs, benchmarking competitors, resolving customer complaints promptly, and using feedback for continuous improvement will also be part of your role. The ideal candidate should possess technical skills such as partner management, understanding consumer behavior, and customer relationship management. Conceptual skills including planning, time management, logical reasoning, and attention to detail are essential. Desired attitude and personal traits include discipline, continuous improvement, and taking initiatives. This is a full-time position requiring a total of 10 years of experience in customer service, with at least 7 years as a team leader and 7 years in customer relationship management. The work location will be in person.,

Posted 1 week ago

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