Customer Service/Customer Support Internship in Agra

Roles and Responsibilities:-

• Resolve queries of Teachers to validate their data as part of our Specimen programme.
• Possessing excellent product knowledge to enhance teachers’ satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of teacher’s interactions, process teacher’s accounts, and file documents.
• Handle teacher’s complaints, and provide appropriate solutions and alternatives within the time limits.
  

Skills Needed:-

• Fresher candidates are welcome.
• Solid never give up and positive attitude.
• Good English communication.
• Good technical skills (should know how to use Excel, CRM tools, etc).
  

About Company: Agrawal Group of Publications is a conglomerate of 3 companies: Educart (children's books), Agrawal Publications (degree books), and Agrawal Examcart (competition books). Schoolcart, another one of our companies, provides high-quality printing solutions. We have operations throughout India. We are based in Agra, with our subsidiary branch office in New Delhi. We have a strong retail market in the above-mentioned fields in around 22 states. With the continuous development in the education sector and an exponential increase in colleges both in urban and rural areas, the company plans to further pitch up its marketing operations in its potential areas. We have started giving career opportunities to recent graduates and students and are providing a bright future and career path to newcomers.