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BT Group
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Customer Service Support Advisor

Customer Service Support Advisor

BT Group

0 years

2 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

communication skills mathematics risk call outs decision making problem solving incident management growth mindset continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1. Provides exceptional customer service across various products and services.
2. Drives effective customer relationships by meeting commitments, delivering exceptional experiences, and maintaining operational integrity. 3. Provides proactive and reactive support to customers, ensuring timely delivery on commitments. 4. Focuses on delivering high-quality customer experience and service. 5. Identifies root causes of failures and shares details with resolving teams. 6. Ensures all agreed SLAs are achieved and breaches escalated. 7. Handles escalations and complaints, working with internal and external stakeholders. 8. Has comprehensive knowledge of the products they support and desk-based processes. 9. Understands the current and legacy product portfolio and order/customer journey. 10. Builds strong relationships with stakeholders to manage and resolve complex issues. 11. Understands and responds to the needs and asks of internal and external customers.

Eligibility Criteria:

Bachelors degree > B.Com(Should have maths as a subject)
Should be proficient in arithmetic calculations
Excellent Interpersonal Skills and ability to work with others in a teamwork environment.
Only 2025 graduates are eligible.
This is an apprentice-level opportunity, strictly for freshers. Candidates with any prior work experience (even a few days) will not be considered.
Strong English communication skills are a must.
Willingness to work in a 24/7 shift environment.
Willing to relocate/travel to Gurugram
Must have a PAN Card

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Customer Service Support Advisor