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Customer Service Specialist (India)

3 years

0 Lacs

gurgaon haryana india

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

service support communication resolve report crm

Work Mode

On-site

Job Type

Full Time

Job Description

Overview:

Customer Care Specialist


Key Responsibilities:

  • Support customers via

    calls, emails, social media

    , and other assigned channels.
  • Resolve inquiries and complaints per company policy.
  • Transfer sales leads and special cases to relevant departments.
  • Conduct

    customer satisfaction surveys

    and collect feedback.
  • Participate in

    care campaigns

    (recall, loyalty, promotions, etc.).
  • Report customer feedback and suggest improvements.
  • Comply with company culture, processes, and assigned tasks.


Requirements:

  • 3+ year of experience in automotive customer service (car or motorcycle)
  • Fluent in English
  • Willing to work shifts
  • Bachelor degree or higher
  • Strong communication, problem-solving, and customer care skills
  • Proficient in Microsoft Office and CRM tools

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