Customer Service Specialist and Supply chain

POSITION SUMMARY (general benchmark overview of the position, 1-3 sentences)

This position will ensure a clean order entry for all customers under specific areas of responsibility which includes a review of customer s orders (pricing, terms, sales, delivery and payment), product allocation and pick slip, printing, invoicing and shipping documents.

Supply chain management in terms of purchases orders placed to factories/suppliers is part of the role.

JOB RESPONSIBILITIES (includes key and additional responsibilities)

Receive, enter and acknowledge order being received from various customers in SAP. Check the CO is conformed to the offer, the price list or the contract, if not inform salespeople and customers. Review letter of credit orders to ensure commercial terms and conditions are acceptable and achievable Check with finance credit limit if necessary or unpaid invoices before any new order entry. Raise purchase requisitions purchase orders or work orders if necessary to the suppliers or factories in SAP. Track the product availability in time with acknowledge DT, if not, inform the customer and reschedule the order. Share delivery information and arrange shipments with stakeholders (Air, sea and drop shipments) Consolidate all export documents. Maintain records for consignment stocks if needed. If warehouse management, manage and maintain appropriate stock parameters such as reordering points, safety stock Inform factories if any change or deviation with the budget or forecasts. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP. Manage phase-in/ phase-out of products as driven by our commercial strategy, propose alternative solutions to customers if needed. Handle general inquiries and liaise with customers or vendors on pricing, delivery status, shipping info, discrepancies Ensure all commissions orders adhere strictly to paperwork procedures Maintain and store order files and all documents with each modification for traceability. Monitor Backlog/ Open order and alert if any issue. Regularly inform customer and sales about the situation Manage claims with customers for return of goods, prepare the necessary documents to identify and track the claim. Manage the claim with TSC/Log. Check the contract conditions and raise the credit note if necessary or send new products for replacement.. Perform other tasks that may be assigned by the CS Manager.

KEY COMPETENCIES:

(Job Function specific; simplified list.)

WORK EXPERIENCE REQUIREMENTS (Minimal experience, essential skills & abilities, required certification)

EDUCATIONAL REQUIREMENTS

ADDITIONAL INFORMATION (e.g. physical demands, work environment)

Customer Satisfaction : Develop processes to increase customer satisfaction

Working Capital : Drive year over year improvement on inventory effectiveness

Communication