Customer Service Request Owner - Netweaver

What you'll build

As a Customer Service Request Owner, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS.

You will take end to end ownership of customer service request fulfillment in the Netweaver area considering accelerated growth (RISE with SAP). Focus of your activities will be to increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.

Following activities are part of the role as CSRO in the Netweaver Area:

• Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities
• Structure and coordinate activities, action plans including requirements engineering, prioritization, and create aligned timelines for deliverables
• Drive issue resolution together with the team and utilizing the expert network
• Manage relationship between different stakeholder groups inside and outside ECS Delivery
• Create and align test plans, support and perform testing/validation and roll-out activities
• Support technology-related projects in complex environment

What you bring

• Over 8 years of professional experience as an SAP Basis Technical Consultant, specializing in SAP cloud implementations and migration projects.
• Extensive operational knowledge and administration expertise across diverse SAP applications and databases in global multi-cloud environments.
• Proficient in SAP NetWeaver best practices and technical project leadership with direct customer interaction.
• Skilled in designing integrated end-to-end lifecycle management procedures.

Where you belong

SAP Enterprise Cloud Services (ECS) is SAP’s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.

We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.

#SAPECSCareers

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 441857 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid