Customer Service Request Owner - Netweaver

As a Customer Service Request Owner at SAP, you will play a crucial role in ensuring the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. Your main responsibility will be to take end-to-end ownership of customer service request fulfillment in the Netweaver area, focusing on accelerating growth (RISE with SAP) and increasing service excellence while reducing manual efforts and costs. Your activities will include optimizing and stabilizing the delivery of customer service requests, coordinating action plans, driving issue resolution, managing relationships between stakeholder groups, creating and aligning test plans, and supporting technology-related projects in a complex environment. Key Responsibilities: - Optimize and stabilize the delivery of customer service requests in time, cost, and quality using analytical tools - Structure and coordinate activities, action plans, and timelines for deliverables - Drive issue resolution and manage relationships between stakeholder groups - Create and align test plans, support testing/validation, and roll-out activities - Support technology-related projects in a complex environment Qualifications Required: - Over 8 years of professional experience as an SAP Basis Technical Consultant, specializing in SAP cloud implementations and migration projects - Extensive operational knowledge and administration expertise across diverse SAP applications and databases in global multi-cloud environments - Proficiency in SAP NetWeaver best practices and technical project leadership with direct customer interaction - Skills in designing integrated end-to-end lifecycle management procedures At SAP Enterprise Cloud Services (ECS), we are looking for motivated technical project leads to join our team. As a Customer Service Request Owner, you will be responsible for driving service request improvements, technical projects, and optimizing service execution quality through standardization and automation. Join us in our purpose-driven and future-focused environment where inclusion, health, and well-being are prioritized, and every individual is encouraged to bring out their best. SAP is committed to Equal Employment Opportunity and values inclusion and diversity in the workplace. We believe in unleashing all talent and creating a better world together. If you are interested in applying for a role at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Please note that successful candidates may be subject to a background verification process conducted by an external vendor. Requisition ID: 441857 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid,