Customer Service Representative/Admin

Job description:

We are looking for a proactive and detail-oriented Office Administrator to join our IT company in Hyderabad. The successful candidate will be responsible for managing office administration, supporting directors and management, and ensuring smooth day-to-day operations.

As the first point of contact for clients, visitors, and stakeholders, you will represent the company in a professional manner. This role requires excellent communication, organisational, and interpersonal skills, along with the ability to take initiative, work independently, and manage multiple tasks efficiently while maintaining a positive and professional attitude.

Key Responsibilities

• Manage front office and reception activities, including handling calls, welcoming visitors, managing emails, and coordinating communications.
• Act as the first point of contact for clients, visitors, and staff professionally and courteously.
• Organise diaries, schedules, and appointments for directors and management.
• Record meeting minutes, circulate summaries, and ensure follow-up on action items.
• Maintain and update company records, files, and databases.
• Oversee office supplies, IT assets, and general infrastructure to ensure smooth operations.
• Ensure availability and proper management of office supplies, pantry items, and staff facilities.
• Assist in planning and coordinating company events, conferences, and training programmes.
• Draft and manage official correspondence, reports, and presentations.
• Maintain confidentiality of sensitive business information.
• Provide administrative support to directors and senior management as required.
• Coordinate with vendors, service providers, and internal teams for office-related requirements.
• Support HR with staff coordination, documentation, and onboarding processes.
• Carry out administrative and coordination tasks for other group companies as assigned by management.

Requirements

• Proven experience in an administrative role (Office Assistant, Admin Executive, or similar).
• Strong knowledge of administrative processes, record-keeping, and office management.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook), Google Workspace, and collaboration tools (Teams, Zoom).
• Ability to prepare reports, minutes, and official correspondence accurately.
• Typing speed: 35–40 WPM minimum with accuracy.
• Excellent written and verbal communication skills.
• Strong interpersonal abilities and professionalism.
• Highly organised, detail-oriented, and able to multitask in a fast-paced IT environment.
• Positive attitude, problem-solving mindset, and ability to work independently as well as in a team.

Work Schedule: Full-time, Onsite (Mon–Fri)

Job Type: Full-time

Pay: ₹150,000.00 - ₹250,000.00 per year

Work Location: In person