Customer Service Representative

Key Responsibilities

• Handle inbound and outbound customer calls/emails/chats professionally
• Resolve customer queries, complaints, and service requests efficiently
• Maintain accurate records of customer interactions in CRM systems
• Provide product/service information and support to customers
• Ensure high levels of customer satisfaction and service quality
• Escalate complex issues to the concerned teams when required
• Follow company policies, processes, and quality standards

Required Skills

Technical / Functional:

• Basic computer knowledge and CRM handling
• Familiarity with MS Office tools

Communication:

• Good verbal and written communication skills
• Ability to interact with customers professionally

Soft Skills:

• Strong problem-solving skills
• Customer-focused attitude
• Ability to work in a team and under pressure

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Work Location: In person