Customer Service Representative

We are seeking articulate, customer-focused, and results-driven Customer Service Representative to join our support team in Bangalore. The successful candidate will be responsible for managing inbound calls, providing prompt resolutions, and ensuring a superior customer service experience in both English and Hindi.

This is an excellent opportunity for both freshers and experienced professionals who are passionate about customer service and looking to grow within a supportive and fast-paced environment.

Key Responsibilities:

• Handle inbound customer calls efficiently while maintaining a high level of professionalism.
• Understand customer queries and provide accurate, timely solutions.
• Maintain detailed and clear records of customer interactions using internal systems.
• Escalate unresolved issues to relevant departments while following up to ensure resolution.

Candidate Requirements:

• Excellent verbal communication skills in English and Hindi (mandatory).
• Strong interpersonal skills with a customer-centric approach.
• Basic proficiency in using computers and CRM tools.

Salary & Benefits:

• Competitive monthly salary: ₹20,000 – ₹30,000 (based on relevant experience)
• Career development opportunities
• Friendly, professional work environment
• Opportunity for internal growth and promotions

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Language:

• Hindi (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person