Customer Service Representative Voice Support (English & Hindi)

As a Customer Service Representative (Voice Support) at Fusion CX in Navi Mumbai, you will play a crucial role in providing exceptional customer service to our clients. If you are fluent in English and Hindi and have a passion for assisting customers, this opportunity is perfect for you. Our team values a customer-first approach and offers a dynamic workplace environment with attractive incentives. Your key responsibilities will include handling incoming calls, emails, and chats from customers to address their service requests, complaints, and inquiries accurately. You will be expected to provide information about plans, coverage, and the claims process while ensuring timely resolution by logging interactions in CRM tools. In case of unresolved queries, you will escalate them to the relevant internal departments and follow up with customers post-service to ensure satisfaction and gather feedback. To excel in this role, you should possess a minimum HSC/graduate qualification with at least 2 years of customer service experience, preferably in sectors like insurance, e-commerce, or consumer electronics. Excellent verbal and written communication skills in English and Hindi are essential, along with the ability to multitask in a fast-paced environment. Strong problem-solving skills and a customer-centric mindset will be key to meeting KPIs such as average handling time, customer satisfaction score, and first-call resolution. At Fusion CX, we prioritize your growth and success by fostering a supportive and rewarding work culture. You will have the opportunity to work in an inbound voice process, following a fixed day shift schedule with 6 working days a week and rotational week-offs. Our office in Navi Mumbai's Millennium Business Park provides a modern and accessible workspace where you can thrive and grow in your career. Join us at Fusion CX to be part of a fast-growing customer experience company that values your contributions and offers performance-based incentives, recognition, and career advancement opportunities. Embrace a people-first culture that appreciates your efforts, empathy, and teamwork while benefiting from ongoing training and development programs tailored to your career stage. If you are ready to embark on a fulfilling journey in customer service and voice support, apply today to be part of our team at Fusion CX. Walk in with potential and walk out with opportunities that matter.,