Customer Service Representative- Voice Process

Position- Customer Service Representative- Voice Process

Location- Vadodara

Time- 24*7

Joining- Immediate to 15 days

Role Description

• Handle customer calls professionally and efficiently
• Understand customer concerns and provide accurate resolutions
• Maintain call quality and service standards
• Document customer interactions and follow up when required
• Escalate complex issues to the appropriate team quality services.

Qualifications

• Excellent verbal communication skills.
• Clear pronunciation and active listening abilities
• Strong expertise in Customer Service, Customer Satisfaction, and Customer Experience
• Proficiency in providing exceptional Customer Support with a focus on delivering outstanding service
• Excellent communication and problem-solving skills to manage and resolve customer concerns effectively
• Ability to collaborate in a team-oriented environment with attention to detail and organizational skills
• Previous experience as a Customer Service Representative or in a similar role is an advantage
• Must be flexible, enthusiastic and possess good interpersonal skills.
• Flexibility to work shifts as required by the role