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Jobs in sahibzada ajit singh nagar
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Lytegen
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Customer Service Representative (U.S. Process - Night Shift)

Customer Service Representative (U.S. Process - Night Shift)

Lytegen

0 years

3 - 4 Lacs

sahibzada ajit singh nagar punjab india

Posted:1 week ago| Platform:

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Skills Required

service scheduling communication crm training

Work Mode

On-site

Job Type

Full Time

Job Description

Lytegen

, we are dedicated to providing accessible and affordable clean energy solutions to homeowners. As part of our commitment to customer satisfaction, we are expanding our team and seeking enthusiastic individuals to join us as

Customer Service Representatives

for our U.S. processes on the night shift.

Role Overview:

In this role, you will serve as a vital point of contact for our customers, helping to ensure that they receive top-notch service during their interactions with us. You will handle customer queries, provide information about our services, and assist in scheduling appointments.

Key Responsibilities:

Handle inbound and outbound calls to address customer inquiries and confirm appointments
Provide accurate information regarding our products and services
Offer solutions to customer concerns and ensure high levels of satisfaction
Document customer interactions and maintain records accurately
Work collaboratively with team members to meet established goals

Requirements

Excellent verbal and written communication skills
Comfortable working night shifts (8:30 PM - 5:30 AM IST)
Strong problem-solving skills and a customer-oriented mindset
Proficient in using computers and CRM systems (training will be provided)
Reliable internet connection and a quiet workspace
Previous experience in customer service, especially in a call center environment, is a plus

Benefits

Full training provided
Opportunities for internal growth
Excellent work environment
Great Learning

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Customer Service Representative (U.S. Process - Night Shift)