Customer Service Representative (Remote | Shopify & Gorgias)

We're hiring experienced Customer Service Representatives who thrive in fast-paced eCommerce environments and know their way around Shopify and Gorgias.

fully remote, full-time role

• Provide timely, friendly, and accurate customer support via email, chat, and occasionally phone
• Handle inquiries related to products, orders, returns, and account issues
• Use Shopify for order management and Gorgias to handle support tickets
• Stay updated on product changes and customer support best practices
• Maintain a high level of empathy, professionalism, and efficiency in every interaction
  

• 1+ year of experience using both Shopify and Gorgias in a customer support role
• Strong written and verbal English communication skills
• Tech-savvy, self-motivated, and able to work independently
• Calm under pressure, solution-oriented, and a team player
• Comfortable handling multiple conversations and shifting priorities
  

• Competitive pay with performance-based increases
• Paid time off and holiday bonuses
• Health and dental benefits or a monthly health stipend
• Growth opportunities within a supportive, remote-first team
  

• Your own laptop or desktop (Intel i5 or equivalent preferred)
• Reliable internet connection (15 Mbps minimum upload/download speed)
  

When applying, kindly include the application codeCS— it helps us review your application faster!

If you’re ready to bring great energy and eCommerce experience to a fully remote support team, we want to hear from you.