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Plutos One
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Customer Service Representative

Customer Service Representative

0 - 5 years

|

0 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

BPO Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Client Servicing Executive

Role & Responsibilities:

Act as the primary point of contact between the company and its clients
Understand client requirements and ensure timely delivery of solutions and services
Coordinate with internal departments to fulfill client needs effectively
Build and maintain strong, long-lasting client relationships
Address client queries, concerns, and feedback with prompt and effective resolutions
Prepare and present reports, proposals, and performance updates to clients
Ensure high client satisfaction and work towards client retention and upselling opportunities
Assist in onboarding new clients and conducting review meetings regularly

Preferred Candidate Profile:

Graduate in any discipline (Marketing/Communication background preferred)
14 years of experience in client servicing, account management, or customer success
Excellent communication and interpersonal skills
Experience in handling B2B clients will be an added advantage
Proficient in MS Office tools; knowledge of CRM software is a plus

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