Customer Service Representative

Job Title : Tr Customer Support Officer - BPO

Work Location :

Shift time : M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift ) Two ways cabs available uptill 40 kms (Complete Night shifts only)

Responsibilities

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Process Skills:

Respond to customer queries via inbound/outbound calls and emails within defined SLA's

Record interaction using client system with proper classification

Refer Knowledge base and perform task as per defined process

Follow up and closure of interactions to ensure customer satisfaction

Passionate about customer service

Comfortable with Rotational shifts, extended working hours and weekly offs.

Candidate should clear the V&A and online typing tests

Technical Skills:

Operating the computer- Intermediate

MS Office - Intermediate

Avaya/Phone Operating skills Beginner

Fluent in Spoken and written English with effective Business Communication

Communication in neutral accent over phone

Active listening and probing skills

Basic knowledge of Insurance

Graduate freshers with excellent communication skills

Analytical skills