Customer Service Representative

Role Overview: As a Customer Support Representative, you will be responsible for handling customer queries, resolving issues, and providing guidance via chat and email. Your primary goal will be to ensure prompt and accurate responses to maintain high customer satisfaction levels. You will act as the first point of contact for customers and escalate complex issues as needed, all while delivering a smooth and supportive customer experience. Key Responsibilities: - Handle customer queries and issues through chat and email - Provide accurate and timely responses to maintain customer satisfaction - Act as the first point of contact for customers - Escalate complex issues to the appropriate channels - Ensure a smooth and supportive customer experience Qualifications Required: - Proficiency in English and Hindi languages - Strong communication skills - Ability to work in a team environment - Customer-centric approach - Prior experience in customer support is a plus,