Customer Service Representative

1. Take ownership of customer issues

Customer service reps must take ownership of the customer’s problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

2. Troubleshoot problems and drive resolutions

It’s important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience.

3. Escalate unresolved issues

A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot.

4. Collect prompt and accurate customer feedback

The work of a support rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer’s suggestions on what can potentially improve their experience.

5. Document knowledge as solution articles

The solution to every customer problem provides a valuable learning experience to service reps. They should be able to document this knowledge in the form of help content or solution articles so that the same problems don’t occur in the future.

Job Type: Full-time

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Leave encashment

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person