Customer Service Representative

We are hiring Customer/Technical Support Executives for Telecom process in Mumbai/

Undergraduates freshers/experienced

Salary upto 6 LPA

Rotational (18 Hours US work window, 6:00 PM IST – 09:30 AM IST), 5 days a week

Skills & Competency Requirements

• Excellent Communication Skills (Written & Verbal) – Ability to convey ideas clearly and professionally across all channels.
• Active Listening Skills – Attentive, patient, and capable of listening without interrupting.
• Objection Handling Skills – Ability to think quickly, provide alternatives, and anticipate potential obstacles.
• Persuasiveness & Diligence – Demonstrates persistence and confidence in influencing outcomes.
• Achievement Orientation – Takes ownership of tasks, remains focused on personal performance, and strives to exceed targets.
• Team Collaboration & Relationship Building – Works effectively within a team, building positive relationships with both customers and colleagues.
• Constructive Team Interaction – Listens to and responds appropriately to team members’ ideas.
• Problem-Solving Skills – Applies logical thinking to identify issues and implement effective solutions.
• Computer Proficiency – Basic computer literacy with good typing accuracy and speed.
• MS Office Knowledge – Working knowledge of Microsoft Word and Excel.
• Industry Experience (Mandatory) – Prior experience in live chat processes, customer service, or the telecom industry.
• Upselling/Proactive Sales Experience (Mandatory) – Proven ability to identify opportunities and engage in upselling through live chat.

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person