Customer Service Representative

0 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

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About the Opportunity

Job Nexus India is hiring a Customer Service Representative for one of its client organisations. This role is suitable for individuals beginning their career in customer support and looking for a structured, full-time remote position.


Role Overview

The Customer Service Representative will handle customer interactions across multiple channels, address queries, and ensure a consistent and professional service experience.


Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner
  • Assist customers with product information, order processing, and service requests
  • Handle customer complaints and work toward effective resolutions
  • Maintain accurate records of customer interactions and transactions
  • Communicate with customers via phone, email, and online platforms
  • Follow service quality standards and internal guidelines
  • Coordinate with internal teams to support customer satisfaction goals
  • Stay informed about products, policies, and service updates


Eligibility & Requirements

  • Open to freshers
  • Strong verbal and written communication skills
  • Customer-focused approach with problem-solving ability
  • Basic computer knowledge
  • Ability to work independently in a remote setup
  • Professional attitude and willingness to learn


About Job Nexus India

Job Nexus India is a staffing and recruitment firm that supports organisations by managing their hiring requirements. We work with client companies to identify suitable candidates and facilitate a structured recruitment process.

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