Customer Service Representative (International Voice)

Roles & Responsibilities:-

1. Performing inbound calls or multiple chats from wire transfer customers and agents.
2. Take 50-150 calls or multiple chats per day and process transactions totaling tens of thousands of dollars everyday.
3. Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
4. This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
5. Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
6. Processing customers orders and ensuring its accuracy and completion.
7. Participating in continuous training sessions and sharing best practices.
8. Show good verbal and written skills for call escalation via call sheet completion or call escalation.

Required Candidate Profile:-

1. Educational Qualification: Any Graduate
2. Work Experience : Minimum 6 months of experience in customer service (International BPO Only)
3. Excellent communication in English.
4. Should be comfortable in night shifts and rotational week offs.
5. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.

Perks and Benefits:-

1. Salary Range- Up to 3.5 LPA to 4.0 LPA.
2. Medicare Facility(free online consultation with Doc)
3. Working Model : 24*7 (work from Office)
4. Location : Noida Sector 135
5. Free pick up and drop facility will be provided within 35 Kms range.