Customer Service Representative

• Handling a range of Non-voice, Back office Financial Processing Work of a UK Government Bank.
• Staff do not have to talk to Atos Regional Business Unit or Clients in UK.They will interact with SMEs/TLs in Chennai.
• Staff will need to

  read and comprehend

  scanned documents of UK citizens,

  financial documents/letters from UK Attorneys, Courts, Legal certificates, Bank documents etc. and check online whitelisted sites for validation of customer identity and documents.

• Will require to adhere to Compliance, INFOSEC and audit requirements.

  No

  Mobile phone

  allowed in the Ops area.
• Candidate will report to a Team Leader
• Work progression flows(Way of working) from Simple, Medium to Complex levels.

Candidate Knowledge/Skills/Behaviors Expected

• Graduate with fair English skills (primarily reading and comprehension),

• Basic MS Office skills

  ,

  Analytical

  and

  typing skills (important)

  .
• Banking knowledge is desirable but not mandatory.
• Quality and productivity will be key performance indicators supported by displaying professionalism, initiative, and teamwork.
• Integrity is of prime importance especially as the process deals with finances.Work is strictly monitored at various levels.
• Candidate should be flexible to work in shifts and either site.
• Work environment is friendly and professional, with respect for all.

Total & Relevant experience

• Prior experience not mandatory.Fresher, or experienced but willing to work at starting level. (0-2 yrs)

• Graduate

  (Preferably from Arts, Commerce, Science or Computer Science).

Facilities

• Food (one snack and a meal) and Common route transport are currently provided, subject to company and account policy & practice.

Shift timing

• Apr-Oct (6.30 am -3.30 PM / 3.30 PM to 0.30 AM)
• Nov-Mar (7.30 to 4.30 PM / 4.30 PM to 1.30 AM)