Customer Service Representative

As a Customer Service Representative at Fusion CX Siliguri, you will have the exciting opportunity to work with a global leader in customer experience solutions for a leading ecommerce platform. Join our expanding team in Siliguri and be part of our initiative to strengthen our presence in the northeast region. **Key Responsibilities** - **Customer Communication:** Interact with customers through various channels (phone, email, chat) to understand their needs and provide professional and courteous service. - **Confidentiality & Accuracy:** Ensure the accuracy and confidentiality of all customer-related information, including account details, billing information, and customer identification. - **Adherence to Policies:** Follow account-specific procedures, guidelines, and policies regarding customer interaction. - **Key Performance Indicators (KPIs):** Meet or exceed client-defined KPIs such as attendance, quality assurance, productivity, call handling time, and customer satisfaction. **Job Requirements: Customer Service Representative Qualifications Summary** - **Education & Experience:** Open to freshers with a bachelor's degree or HS with relevant experience. - **Strong Communication Skills:** Excellent English speaking and grammar skills. - **Reading Comprehension:** Ability to understand and analyze customer situations and provide solutions effectively. - **Basic Computer Skills:** Basic computer literacy with a typing speed of 25-35 words per minute. - **Flexibility:** Willingness to work flexible schedules, including night shifts and holidays. **Required Qualities & Skills** - **Problem-Solving:** Effective problem-solving skills to address customer concerns efficiently. - **Adaptability:** Ability to adapt to changes, handle ambiguity, and integrate new information. - **Clear Communication:** Use simple and positive language in all communication. - **Listening & Emotional Intelligence:** Strong listening skills, empathy towards customers, and ability to maintain composure during stressful situations. - **Speed & Accuracy:** Provide quick responses while ensuring accuracy and quality of service. Join Fusion CX for a work environment that fosters personal and professional growth, with diverse job opportunities in Siliguri. We are committed to excellence and innovation, providing competitive salaries, flexible schedules, and a culture focused on continuous learning and development. Apply now and take the next step in your career with Fusion CX!,