Customer Service Representative

Company Description

Fortunes24 is a growing Business Process Outsourcing (BPO) company headquartered in India, with a global presence serving clients worldwide. We help businesses optimize operations, reduce costs, and scale efficiently through our 24/7 customized outsourcing services, including customer support, back-office operations, and data processing. Our skilled team and process-driven execution ensure fast turnaround with quality assurance, enabling clients to focus on core business activities while we manage the rest.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries via voice, chat, and email. Day-to-day tasks include providing exceptional customer support, resolving issues, ensuring customer satisfaction, and maintaining a high level of customer experience. The role also involves maintaining clear communication and reporting.

Qualifications

• Customer Service Representatives, Customer Service skills
• Customer Support and Customer Satisfaction skills
• Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Problem-solving and conflict resolution skills
• Previous experience in a similar role is an advantage
• High school diploma or equivalent

Interested candidates can share their resumes at afreen_shaikh@fortunes24.com