Customer Service Representative - Driver Support

About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we're seeking dedicated professionals who are passionate about helping others succeed. Position Overview: We are seeking a friendly and detail-oriented Customer Service Representative to join our support team. As a Customer Service Representative, you will play a crucial role in onboarding new drivers by reviewing and processing documentation, ensuring compliance, and addressing any inquiries they may have during the application process. Key Responsibilities: - Process and validate driver applications, conduct background checks, and handle necessary documentation. - Ensure that all driver submissions adhere to RidenRoll's onboarding standards. - Address incoming driver queries promptly and professionally via phone, email, or chat. - Offer clear and precise information about the onboarding process, program requirements, and account-related concerns. - Maintain accurate records of driver interactions and update statuses in our internal systems. - Collaborate with various departments to address escalated issues and enhance onboarding procedures. Qualifications: - Minimum of 1 year of experience in customer service, administrative support, or document processing. - Strong attention to detail with the ability to review and validate sensitive information. - Excellent verbal and written communication skills. - Proficiency in utilizing CRM systems, email platforms, and other standard office tools. - Capability to handle multiple tasks in a fast-paced environment. - Friendly, patient, and dedicated to delivering exceptional service. Preferred: - Prior experience in transportation, gig economy, or driver onboarding support is advantageous. - Bilingual proficiency in English and Spanish is a significant plus. Benefits: - Competitive hourly rate or salary. - Flexible scheduling options. - Opportunities for career advancement. - Supportive team culture.,