Customer Service Representative - Driver Support

You will be joining RidenRoll, a fast-growing transportation support platform that aims to empower solo drivers and fleet companies across the U.S. With a focus on providing technology, backend support, and transparent fare systems, RidenRoll is dedicated to helping drivers thrive. As they expand, they are seeking dedicated professionals who are passionate about assisting others in their success. In the role of a Customer Service Representative, your responsibilities will include: - Processing and verifying driver applications, background checks, and other necessary documentation. - Ensuring that driver submissions are complete and meet RidenRoll's onboarding standards. - Responding to incoming driver inquiries via phone, email, or chat promptly and professionally. - Providing clear and accurate information about the onboarding process, program requirements, and account issues. - Maintaining accurate records of driver interactions and status updates in internal systems. - Collaborating with other departments to resolve escalated issues and enhance onboarding workflows. Qualifications required for this role are: - 1+ years of experience in customer service, administrative support, or document processing. - Strong attention to detail and ability to review and verify sensitive information. - Excellent verbal and written communication skills. - Proficiency in using CRM systems, email platforms, and other common office tools. - Ability to multitask effectively in a fast-paced environment. - Friendly, patient, and committed to delivering exceptional service. Preferred qualifications include: - Experience in transportation, gig economy, or driver onboarding support. - Bilingual proficiency in English and Spanish is a strong advantage. In addition to the fulfilling work environment and opportunity for professional growth, RidenRoll offers competitive hourly rates or salaries, flexible scheduling options, and a supportive team culture.,