Customer Service Representative (CSR)

Solbeg India Pvt. Ltd.

Founded in 2017, Solbeg India provides premium quality IT services to customers across the globe with extensive technologies expertise and wide experience across industries we develop high-end solutions, helping optimize business processes, boost performance, and thereby achieve strategic goals.

Job Description for Customer Service Representative

Manage amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

1. **Designation: Customer Service Representative (CSR)

2. Experience:

Fresher or minimum 6 months - 3 years of experience.

3. Qualification:

HSC Fresher/Graduate Fresher or BPO Experience

4. Process: Inbound Process (Example-Urban Clap in India) dealing customers' queries, customers call you to get information of electrician, plumber, AC Technician, Door Problems and Technical Problems etc.

5. Shift Timings: US 24/7 Rotational Shifts with any 8 hours working hours (7 hours working with 1 hour break).

4:30pm - 12:30am {Evening shift}

6:30pm - 2:30am {Evening shift}

8.30pm - 4.30am {Evening shift}

10.30pm - 6.30am (Evening shift}

12:30am - 8:30am {Night Shift}

6. Week Offs: Rotational week offs. 6-week offs in a month (in two weeks, 5 days working and another two weeks, 6 days working).

7. Salary:

HSC/Graduate Fresher - 20,000 Net. (Depends on interview)

HSC/Graduate Experience - 24,000 Net till 27,000 Net.(Depends on interview)

8. Round of Interview: Hr and Operations

9. Work Location: Sanpada, Navi Mumbai

10. **Hiring and Transport Boundaries:

1. AIROLI till PANVEL

2. PANVEL TILL VASHI

3. TALOJA PHASE -1 AND ULWE.

One side pick or drop facility is available as per shift.

''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 9321505177