Customer Service Representative Chinese Language Resource

You are a motivated and customer-centric Customer Service Representative (CSR) responsible for providing support to Sinhalese-speaking customers. Your main duties include managing and resolving customer complaints efficiently, escalating complex issues to supervisors, and providing accurate product and service information. You will utilize software to research and resolve complaints, document support requests, and identify emerging trends in customer requests for proactive problem-solving. To qualify for this role, you need a Bachelor's degree and a minimum of 6 months of customer support experience. You must have excellent written and verbal communication skills in both Sinhalese and English, the ability to prioritize tasks effectively, and proficiency in Microsoft Office Suite and relevant computer applications. A deep understanding of customer service practices, exceptional typing skills, a positive attitude, and superior listening and communication skills are essential. You should also be able to handle stressful situations with composure and maintain professionalism under pressure while ensuring seamless communication with customers and colleagues in both Sinhalese and English.,