You are a motivated and customer-centric Customer Service Representative (CSR) responsible for providing support to Sinhalese-speaking customers. Your main duties include managing and resolving customer complaints efficiently, escalating complex issues to supervisors, and providing accurate product and service information. You will utilize software to research and resolve complaints, document support requests, and identify emerging trends in customer requests for proactive problem-solving. To qualify for this role, you need a Bachelor's degree and a minimum of 6 months of customer support experience. You must have excellent written and verbal communication skills in both Sinhalese and English, the ability to prioritize tasks effectively, and proficiency in Microsoft Office Suite and relevant computer applications. A deep understanding of customer service practices, exceptional typing skills, a positive attitude, and superior listening and communication skills are essential. You should also be able to handle stressful situations with composure and maintain professionalism under pressure while ensuring seamless communication with customers and colleagues in both Sinhalese and English.,
As a Customer Service Representative (Chinese Language Resource) at our company, your role will involve being the primary point of contact for our Chinese speaking customers. Your responsibilities will include: - Managing and resolving customer complaints promptly and efficiently to ensure customer satisfaction - Identifying and escalating complex or unresolved issues to supervisors for further resolution - Providing accurate and detailed product and service information to customers, effectively addressing their queries and concerns - Utilizing applicable software to research, identify, and resolve customer complaints in a timely manner - Documenting all support request information according to established standard operating procedures, maintaining accurate and organized records - Recognizing, documenting, and alerting the management team of emerging trends in customer requests to enable proactive problem-solving and service improvement - Following up with customer calls when necessary to ensure complete resolution of their issues and providing updates on the status of their requests - Effectively communicating with customers, demonstrating empathy and building rapport To qualify for this role, you should have: - Excellent Chinese (Mandarin) and English written and verbal communication skills - A Bachelor's degree - At least 6 months of customer support experience, gaining hands-on experience in handling customer interactions - Ability to prioritize tasks, manage workload effectively, and meet deadlines - Proficiency in Microsoft Office Suite and in relevant computer applications - A deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences - Excellent typing skills for efficient and accurate documentation of customer interactions and support requests - A positive and customer-centric attitude - Superior listening, verbal, and written communication skills for effective communication and rapport-building with customers - Ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure - Perfect fluency in Chinese and English for seamless communication with customers and colleagues,